Store Policies

Shipping policy

All orders are processed within 24 hours after receiving your order confirmation email. You will receive another notification together with a shipping tracking number when your order has shipped. We ship internationally and shipping can take between 5-12 days. 

To ensure smooth and timely delivery, please double‑check your order and ensure that your shipping address is complete and accurate before placing your order. Unfortunately, we’re unable to make changes once the order is submitted, and we cannot be held responsible for delays or lost packages caused by incorrect addresses.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us here with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please contact us here with your order number and a photo of the item’s condition. Please review our policies here before ordering.

If you have any further questions, please don't hesitate to contact us here